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Competences
Experience
Customer Service Advisor
Foundever
2025-12 - 2026-08
Handled customer inquiries and complaints, ensuring high satisfaction through timely and accurate support. Utilised active listening and root‑cause analysis to provide tailored solutions, often de‑escalating challenging situations. Documented all interactions in the CRM system and followed up on open cases. Collaborated with cross‑functional teams to improve service processes and contributed to knowledge‑base updates.
Nursing Assistant Intern
El Idrissi Hospital
2024-02 - 2024-07
Prepared meal trays, checked dressings, drains and administered medication under supervision. Measured vital signs such as pulse, blood pressure and temperature, and recorded observations. Provided psychological support to patients, enhancing their comfort and compliance with treatment. Ensured strict adherence to hygiene rules and hospital protocols, contributing to a safe care environment.
English Teacher
Murat Okul
2021-01 - 2022-12
Taught basic English to children aged 10 and below, developing age‑appropriate courses and exercises. Explained grammar, spelling and vocabulary rules, answered student questions and corrected exams and essays. Monitored student progress and adapted teaching methods to individual needs. Fostered a supportive classroom atmosphere that encouraged active participation and confidence in language use.
Langues
Arabic
fluent
English
fluent
German
advanced
French
intermediate
Turkish
advanced
Derniere mise a jour: il y a 1 mois