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Competences
Experience
Communicator
InfoCision
2026-02 - 2026-06
Contacted donors to secure funds for charities such as St Jude's, NRA and Feeding America, handling both outbound and inbound calls. Managed verification calls for donations to organizations like ASPCA and The Nature Conservancy. Provided customer service for Experian credit monitoring, resolving data breach issues. Utilized CRM tools to log interactions and ensured compliance with donation regulations.
Sleep Coach
S3 Sleep Solutions
2025-02 - 2025-09
Worked remotely in a call‑center assisting patients with CPAP supply resupply, coordinating orders and updating patient profiles. Ensured HIPAA compliance while handling insurance information and patient confidentiality. Resolved order issues, escalated complex cases and provided clear product information. Demonstrated strong phone etiquette and professionalism throughout all interactions.
Delivery Driver/Sales Associate
The Whistle Stop
2024-02 - 2024-07
Delivered orders promptly across town while maintaining courteous customer service. Assisted in kitchen operations, including dishwashing and maintaining cleanliness. Promoted the restaurant by driving the company van, increasing local visibility and building business relationships. Adapted to shifting team needs and supported colleagues during busy shifts.
Delivery Driver
Pizza Hut
2023-09 - 2024-02
Delivered pizzas efficiently, providing excellent door‑to‑door customer service. Prepared ingredients and assembled pizzas according to company standards. Managed front‑register duties, processed payments and handled phone orders. Collaborated with team members to ensure smooth store operations and assisted in various support tasks.
Customer Service Representative
Sykes
2015-06 - 2020-01
Provided remote support for Microsoft Xbox, TurboTax and Hallmark, handling inbound calls and resolving customer inquiries. Utilized CRM software to document issues and track resolutions, maintaining high satisfaction scores. Delivered product information and troubleshooting guidance with strong phone etiquette. Contributed to team goals by consistently meeting performance metrics.
Dispatch
Greatwide Dallas Mavis
2012-04 - 2015-06
Dispatched owner‑operator truck drivers and coordinated logistics for freight shipments. Booked loads, communicated details to customers and maintained accurate shipment records. Used dispatch software to manage routes, ensuring timely deliveries and driver schedule compliance. Supported operational efficiency through proactive communication and problem solving.
Formation
High School Diploma
Langues
English
fluent
Derniere mise a jour: il y a 2 jours