Remote Account Manager

About the role

We are looking for a proactive Account Manager to join Tshimenga Business Solutions remotely. In this full‑time position you will be the main point of contact for a portfolio of client accounts, ensuring their needs are understood and met while driving satisfaction and growth.

Key responsibilities

• Maintain regular communication with clients and act as their trusted advisor.
• Prepare proposals, reports and performance dashboards.
• Coordinate with internal teams to deliver services on time and to specification.
• Monitor account performance, satisfaction metrics and identify upsell or renewal opportunities.
• Resolve issues promptly and support contract renewals and expansion initiatives.
• Manage timelines, priorities and use digital collaboration tools to work independently.

Required profile

• Strong client relationship and communication skills.
• Experience in account management, project coordination and tracking deliverables.
• Business acumen with the ability to analyse data and provide actionable recommendations.
• Detail‑oriented, organized and capable of handling multiple accounts in a remote setting.
• Bachelor’s degree in Business, Marketing, Communications or equivalent practical experience.

Required skills

• Proficiency with CRM software and other remote collaboration tools.
• Competence in standard office applications for document creation and data analysis.