French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction in the support platform to maintain a clear service history.
• Share customer feedback and insights to improve processes and product offerings.
• Collaborate with teammates, aligning on goals and priorities while working independently.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Experience with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture focused on fairness, open communication, and professional growth.