Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

About the role

An experienced Nutanix Engineer / Networking IT Support Engineer is sought to provide Break & Fix support for enterprise infrastructure. The role is freelance and on-call, based in Lome, Togo, and is described as high priority with immediate hiring.

Key responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure incidents.
• Deploy, configure and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching and lifecycle management.
• Troubleshoot hardware, software, virtualization and network issues, including TCP/IP, VLANs, DNS and DHCP.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain technical documentation, incident reports and service records.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification and a minimum 90% pass score on the induction assessment.
• Fluent spoken and written English and ability to work independently in customer-facing situations.
• Preferred: Nutanix certification (NCP or higher), cloud platform experience (AWS, Azure, GCP) and knowledge of Ansible and Terraform.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism) and VMware and/or Hyper-V environments.
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Proven Break & Fix support in enterprise environments and backup and disaster recovery experience.
• PowerShell and/or Python scripting is advantageous.