French-English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues calmly and deliver effective resolutions.
• Document every interaction accurately to ensure seamless follow‑up.
• Share customer feedback and insights to help improve our processes and products.
• Collaborate with the remote team, staying aligned on goals and priorities.

Required profile

• Full fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Ability to work independently while communicating clearly with a distributed team.
• Patient, detail‑oriented attitude with a genuine desire to help customers.

Required skills

• Experience with Zendesk, Gorgias or Shopify support platforms.

What we offer

• Permanent remote work with full‑time hours.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication and professional growth.