Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is looking for a fluent French and English speaker to provide non‑voice customer support remotely. You will handle chat and email inquiries, ensuring customers receive clear, accurate information and a positive experience.

Key responsibilities

• Respond to customer questions, orders and concerns via chat and email in both French and English.
• Troubleshoot issues and deliver precise, written solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in French and English.
• At least one year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and ability to manage multiple conversations.
• Proactive, solution‑oriented mindset and reliable work habits.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive pay with performance‑based increases.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.