French & English Bilingual Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will handle customer inquiries through chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional support via chat and email in both French and English.
• Assist customers with questions about orders, account issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document all interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to help improve processes and the overall customer journey.

Required profile

• Fluent written and reading French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to manage multiple conversations.
• Organized, reliable, and proactive with a solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with competitive salary and annual performance‑based raises.
• Paid time off, health and dental coverage or a monthly health stipend.
• Holiday bonuses and clear paths for career growth.