French-English Customer Support Associate

About the role

We are looking for a proactive French‑English Customer Support Associate to join our global e‑commerce team. In this remote position you will interact with customers via phone and live chat, delivering clear, friendly assistance in both languages.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log every interaction precisely in our ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Excellent communication skills and calm, solution‑focused attitude under pressure.
• Experience in bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify or similar help‑desk tools.
• Understanding of e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Growth‑focused team culture that values accountability and human connection.