French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat. Your work will help build trust and ensure every customer feels heard and valued.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues calmly and deliver effective resolutions.
• Document all interactions accurately to maintain seamless service continuity.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Full fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, with a genuine desire to help others.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.