Operations Manager (Hybrid)

About the role

The MaestrIA is looking for a full‑time Operations Manager to join its team in the Maritime Region of Togo. This hybrid position will translate strategic priorities into concrete execution, coordinate cross‑functional workflows, and drive continuous improvement across projects.

Key responsibilities

• Oversee day‑to‑day operations and ensure smooth execution across teams.
• Coordinate schedules, workflows, and resource allocation.
• Monitor KPIs, identify performance gaps, and report results to leadership.
• Design and implement process improvements to boost efficiency and quality.
• Supervise staff performance, foster cross‑functional collaboration, and support professional development.
• Manage relationships with vendors, partners, and service providers.
• Support budgeting, cost tracking, and operational financial discipline.
• Ensure compliance with internal policies, contracts, and applicable regulations.

Required profile

• Bachelor’s degree in Operations Management, Business Administration, Management or equivalent experience.
• 3–6+ years of experience in operations management, project coordination or business administration, preferably in a fast‑growing, tech‑enabled environment.
• Proven track record in team supervision and cross‑functional coordination.
• Fluency in French; English proficiency is a plus.
• Project‑management certification (e.g., PMP, PRINCE2) is an advantage.

Required skills

• Advanced proficiency with Excel or Google Sheets.
• Experience using project‑management tools such as Asana, Trello or Notion.
• Exposure to CRM/ERP systems.