Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to join our growing e‑commerce team. In this fully remote position you will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in both French and English through calls and chat.
• Troubleshoot order, product and technical issues with a solutions‑first mindset.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in French and English, both written and spoken.
• Excellent communication skills and calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Team culture focused on growth, accountability and connection.