Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions and providing first‑level assistance to users of a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases simultaneously, handling modifications, cancellations, deposit claims and escalations.
• Log, classify and follow up on all interactions, maintaining accurate call histories.
• Analyze call data and share feedback to improve service quality.
• Stay updated on platform and process changes and collaborate with internal and external teams.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in online travel.
• Ability to multitask between live calls and case handling.
• Clear, empathetic communication under pressure.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce proficiency.
• Strong computer literacy with Windows 11 or macOS 14.
• Standard office software proficiency.

What we offer

• 100% remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and career development opportunities.