French-Speaking Customer Support Specialist

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fast‑paced, remote‑first team. You will be the first point of contact for French‑speaking customers, delivering assistance via phone, live chat and email while upholding our high standards of professionalism and care.

Key responsibilities

• Provide top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and deliver effective, customer‑first resolutions.
• Build strong relationships with clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.