French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑language customers, providing assistance through phone, live chat and email while maintaining a high level of professionalism and empathy.

Key responsibilities

• Deliver top‑tier support in French and English via voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.
• Experience with Gorgias, Zendesk, Shopify or similar platforms is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal matters.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home arrangement.