Front Desk Assistant

About the role

The Front Desk Assistant is the first point of contact for patients entering the clinic. You will ensure a smooth and welcoming experience by managing check‑ins, handling administrative tasks, and supporting the front‑office team.

Key responsibilities

• Greet patients and guide them through the check‑in process.
• Maintain up‑to‑date demographic and insurance information in both the computer system and patient charts.
• Perform office opening duties, balance petty cash, and collect co‑pay or co‑insurance payments.
• Provide assistance to patients in the lobby and serve as backup for phone coverage and other front‑office staff.
• Support occasional evening or weekend shifts as needed.

Required profile

• High school diploma with 1–2 years of experience in a healthcare environment.
• Familiarity with clinic policies, procedures, and basic medical terminology.
• Ability to multitask, maintain a professional and upbeat attitude, and show compassion to patients.
• Strong written and verbal communication skills and a customer‑service mindset.
• Capability to work effectively with medical staff, management, external agencies, and patients.
• Comfort with prolonged periods of sitting and standing in a busy office setting.

Required skills

• Basic proficiency with computer systems and office software.