Support Specialist

About the role

Yango Group is seeking a motivated Support Specialist to join its team in Togo. In this position you will be the first point of contact for customers, handling inquiries via email and chat, and ensuring a smooth experience throughout the support journey.

Key responsibilities

• Respond promptly and accurately to customer queries through email and chat channels.
• Gather, document, and share user feedback and feature requests with product, sales, and marketing teams.
• Provide effective workarounds and solutions for complex cases.
• Track and log all support interactions to maintain a clear record of customer communications.

Required profile

• Genuine interest in helping people and strong communication abilities.
• Good problem‑solving and conflict‑management skills.
• Excellent written and verbal communication in both French and English.
• Ability to write quickly and accurately.
• Willingness to work day shifts on a 2‑days‑on/2‑days‑off schedule.

Required skills

What we offer

• Opportunity to work in a dynamic, multicultural environment.
• Exposure to cross‑functional teams and product development processes.
• Potential for growth within the Yango Group network.